We have a 100% satisfaction or your money-back guarantee. You have one full year from your date of purchase to determine whether you have made the right decision for you. If, during this time, you decide the product is not the right fit for you, we will be happy to refund your money or exchange it for a different product. We offer this guarantee with no questions asked. We only ask that if you are unsatisfied, you let us know why, so we can better serve you and others in the future.
Low Price Guarantee
We value you as a customer and want to ensure you can focus on getting prepared for an emergency, rather than on price. As a result, we offer the Low Price Guarantee. If you find a lower price by one of our competitors within 30 days, we will match the price or offer a refund for the difference.
There are restrictions to the price match policy:
- You have thirty (30) days from your purchase date at vigilantsurvivalkits.com to request the guarantee.
- Products must be sold through legitimate commercial retailers. Low Price Guarantee does not include orders through auction sites (such as Ebay), classified ads, or other such similar sites.
- Low Price Guarantee does not include past or future promotional prices. Promotional prices are only valid for the advertised term, and products purchased outside the advertised dates will not be matched.
- Products must be an exact match to those offered by vigilantsurvivalkits.com. Counterfeit, outdated, refurbished, or re-manufactured products cannot be matched.
If you would like to request a price match, send in the competitor's price information by email to email@example.com.
Several of our items have a first use replacement guarantee. If you use your survival kit in a survival situation, send us your story and we will replace it for free. Look for items with the Replacement Guarantee Badge.
Terms & Restrictions:
- Item must have been purchased from vigilantsurvivalkits.com.
- Request to replace item may only be used once. If you buy multiple items from the store with a replacement guarantee, only one item may be replaced under the guarantee.
- Requests for replacement must include your survival story and how the product was used. Your story may be published on our site; however, you can request that your name be kept confidential. Your request may be sent to firstname.lastname@example.org.
- Items replaced under the guarantee cannot be returned for a refund.
- Items will only be replaced with an exact match. If the item no longer exists in the store, a similar item may replace it.
- Guarantee only applies to items with the Replacement Guarantee Badge. At this time this includes: Standard and Advanced Adventurer Survival Kits, Military Pocket Survival Tin, Be Prepared® Pocket Survival Tin, and Adventurer Pocket Survival Tin.
- 100% Satisfaction Guarantee applies to all items and is not governed under the Replacement Guarantee.
- These terms may change at any time.