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FAQ

Store Information

How can I contact vigilantsurvivalkits.com?

There are several different ways to contact us: email, chat, phone, or mail.  We can be reached through email at customerservice@vigilantsurvivalkits.com.  We can also be reached by phone at (812)518-0796.  You can also send mail to: 7532 Peachwood Dr #118, Newburgh, IN 47630.

How can I return a product?

We have made returns easy.  You have one year from your date of purchase to be able to return your product for any reason, and return shipping is free.  For more information, head over to our Returns page.

What if I find a lower price somewhere else?

We guarantee our price for 30 days after purchase.  If within 30 days you find a lower price somewhere else, we will refund the difference.  For more information, head to our guarantee page.

What is the replacement guarantee?

Some of our products offer a replacement guarantee.  This means that if you use the product in a survival situation, we will replace the item the first time at no cost to you.  We just ask that you send your story and some photos if you have them.  You can find more information on this at our guarantee page.

How is my information used?

Any information you give us: email, name, address, credit card, etc. is used only to complete your transaction with us.  If you opt in to our newsletter, we will use your email address to send you updates, tips, product information, and discounts.  Your information will never be sold or shared with anybody else.

Order Information

What payment types do you accept?

We accept all major credit cards including MasterCard, Visa, Discover, and American Express. 

Is my payment secure?

Yes.  Vigilantsurvivalkits.com uses sitewide SSL with 256-bit encryption.  Payments are processed using the highest level of PCI certification.

How much is shipping?

Orders above $100 ship free.  Orders under $100 ship for $9.95.  Promotional items ship at $9.95 for each item ordered.

When will I receive my items?

Items generally ship within 1 business day.  You can expect to receive your items within 5-7 business days after shipping.  Promotional items take longer.  Please allow up to 4 weeks for a promotional item to be delivered.